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Faqs

PLACING AN ORDER

Yes, we ship worldwide via Fedex, Aramex, DHL etc

For more details check our shipping & delivery page.

We allow cancellations only within 24 hours of placing the order. For cancellation, email us at contact@dhaagaandco.com with the following subject line:

‘ ORDER CANCELLATION REQUEST-  Enter Order Id

You cannot add items to an existing order but you can place another order and request for combined shipping. Contact us for assistance.

Each one of our pieces are conceptualized and worked on with a lot of patience making it a time consuming process. We are thus not into Bulk Manufacturing and consequently Wholesaling.

Yes, we do offer partial COD.

If you place an order via COD, our team will get in touch with you using the given contact details to request for a partial payment (20% of your order value) of the order value as a confirmation for the order placed. The balance amount can be paid at the time of delivery in the form of cash to the delivery agent.

GET TO KNOW DHAAGA & CO.

For us, authenticity and customer satisfaction is key! We assure you that every product from dhaagaandco.com is 100% authentic. All details mentioned on our website about a product are verified by the seller designer.

Yes, we sell only authentic chikankari/ chikan products made by hand in Awadh/ Lucknow. 

All items are in stock unless displayed as ‘OUT OF STOCK’. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer unless you have completed your purchase. 

If the product you want to buy is out of stock, please email our customer care
team: contact@dhaagaandco.com to find out if we can create the same ensemble for you.

While we have made every effort to display the colours of the products as accurately as possible, we cannot guarantee the same. Product images are for illustrative purposes only and the colours may vary slightly due to photographic lighting sources or your monitor settings/ phone resolutions. You may discuss with us in case of any confusion.

You can contact our team to schedule a free virtual styling session. You can also call us at +91-7317-707-771 or email us at contact@dhaagaandco.com.

Please check the size guide available on every product page. You also have an option to customise the size according to your preference. Additionally, you can always contact our
customer care  at contact@dhaagaandco.com for assistance.

 To create an account simply click on ‘REGISTER’ at the top right corner and fill in your details.

Our after sales services include the following:
1. Alterations
2. Stitching of Unstitched Suits
3. Designing of Unstitched Outfits

4. Dyeing

5. Customisations

Please contact on +91 9953225125 for further assistance and charges of the above listed services.

PAYMENT

At Dhaaga and Co., your personal online security is important to us. We use the latest SSLencryption technology to store and safely transmit your personal and credit card information
through our systems. All orders are processed through a secure checkout system.
Additionally, for your safety and protection, we will confirm that the billing address you provide
matches the address on file with your credit card company. You may also choose to securely
store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Dhaaga and Co. Please be assured that your personal information is kept private and confidential.

Please find below our payment details:

A/C Name Dhaaga & co.
A/C No 3214293251
IFSC code KKBK0000141
Bank Name Kotak Mahindra Bank
Branch Shahnajaf Road, Lucknow -226001

GPAY +91 9953225125

PAYTM +91 9953225125

Alternatively, please request for a payment link wherein you can pay via credit/ debit card/ Upi.

Yes you may be given a GST invoice if the same has been communicated to us via email at contact@dhaagaandco.com

SHIPPING

Yes, you can update your shipping address if the order hasn’t left our production unit yet by emailing us at contact@dhaagaandco.com However, once your order has been dispatched the registered address cannot be redirected.

You can track your order using your Dhaaga and Co. account or contact us. The maximum number of days required to deliver an order has been listed under the respective product’s page. For any further information regarding shipping and delivery, please call us at +91-7317-707-771 or email us at contact@dhaagaandco.com.

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Faqs
Faqs