RETURN & EXCHANGE
Our garments are all on a made-to-order basis specially handcrafted for you.
We assume that you agree to our terms and conditions when placing an order.
Once an order is placed, we do not offer any exchange or returns. However, in case of alterations, we will be happy to assist you.
All garments are personally tailored to the Customer’s specifications / size chosen and cannot be re-sold. Dhaaga & Co. is therefore unable to accept any cancellation of an order for a tailored item.
Dhaaga & Co. will make all reasonable efforts to accommodate any change to an existing order required by a Customer, but cannot guarantee to be able to do so, and reserves the right to make an additional charge to the Customer for any changes. Items purchased from Dhaaga & Co. are non-exchangeable and non-refundable. The garment(s) purchased in store is(are) hand embroidered and hand finished. Due to the complex nature of the garment, embellishments may disintegrate from the fabric. This is not a manufacturing fault. Other fabrics such as chiffon and georgette are subject to pulls and rips as is the nature of the garment.
Made-to-measure items and alterations are custom-made items to which the distance selling provisions of The Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations 2013 are not applicable.
If the customer is not satisfied with the quality of the delivered item(s), Dhaaga & Co. will, following inspection of the goods, implement a strict policy of Repair, Replace and finally Refund, depending on which remedy is the most appropriate.
Orders for alterations to ready-made garments cannot be canceled and any variation to an alteration order may be subject to an additional charge. Should Dhaaga & Co. agree, in its absolute discretion, to accept a cancellation, it reserves the right to make a cancellation charge to the Customer.
In the event of any dispute as to whether a finished made-to-measure item or alteration to a ready-made item conforms with the Customer’s requirements, the description recorded on the Dhaaga & Co. Order or Measurement Slip shall be final. The accuracy of measurements submitted to Dhaaga & Co. by the Customer will be entirely at the Customer’s own risk.
The Customer agrees to attend a minimum of three fittings of the tailored / made-to-measure or altered ready-made garment. The first fitting shall take place after delivery of the item; the second fitting 21 days thereafter and the third fitting after a further 14 days. (Despatch times are excluded from the aforementioned timetable). All further fittings will be completed within 10 working days after the 3rd fitting.
Dhaaga & Co. cannot guarantee delivery of a finished made-to-measure garment to the Customer within any particular time, but will typically deliver within 9 – 12 weeks of accepting the Customer’s order.
Customers must collect finished articles within 30 days of being advised by Dhaaga & Co. that they are available for collection. Failure to collect within this time without the consent of Dhaaga & Co. may result in the item being disposed of. Correspondence of delivery will be via electronic mail or contact details recorded on the form. Customers are requested to check the details thoroughly prior to submission.
Ownership of any garment shall not pass to the Customer until paid for in full.
The garment should be kept in a separate cover when not in use and not in contact with any other garment as direct contact with another embroidered outfit may damage it. The garment must be kept out of contact with water and perfumes as they may cause discoloration. The garment must be Dry Cleaned by a reputed dry cleaner company only.
You have 24 hours from the receipt of order to request your return if a wrong item has been delivered to you or there is a genuine manufacturing defect.
To request return, please write to us at contact@dhaagaandco.com or call at +91 7317707771
Quality Check: Before your parcel leaves our warehouse, it is fully checked by our Quality Control team. The images taken during the quality check procedure are stored with us till 24 hours after product delivery to you. If you receive an item which is damaged, please Contact Us within 24 hours of receiving the product.
After Sales Services: Dhaaga & Co. offers a range of after sales services on clothing and accessories. Contact us and we will examine your product and you will be advised on the options available to you.
For any fitting issues, our products have a margin of 1 or more inches. Thus, it can be easily altered at your end. However, if you require an alteration, we can help you with the same at an additional shipping and alteration charges. Please note: Some repairs may be chargeable.
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